Terms & Conditions

Terms and Conditions

To initiate the project, a 50% deposit of the total amount is required. The remaining 50% is due upon receipt of the final files by the client.
No alterations to the videos will be made without written or explicit instruction, either physically or via email.
Images sourced from stock libraries or other platforms are intended solely for draft/mock-up purposes unless prior permission has been obtained for use.
All text, data, or content to be included in a design must be provided by the client. The client is responsible for ensuring accuracy in writing and spelling.
The prices quoted do not include GST. If applicable, GST will be added to the total amount at the prevailing rate.
Additional charges may apply if the project requires special photography, effects, recordings, illustrations, or extensive photo retouching.
Each client is entitled to two rounds of revisions. Additional revisions will incur a 10% fee for each further round of edits.
Only images for which the client holds proper rights or authorization will be used.
Payment options (including cash) and discounts may be available for bulk orders or multiple products.
Refunds are only available within 24 hours of payment. If the client cancels the project after this time, 50% of the paid amount will be issued as a voucher to redeem against future services.

What should be covered in our Terms & Conditions?

Your Terms & Conditions (T&Cs) should comprehensively cover the following key points:
Deposit and Payment Terms:
Specify the deposit required to initiate the project (e.g., 50% of the total amount).
Outline when the remaining balance is due (e.g., upon delivery of the final files).
Clearly state any applicable taxes, such as GST, and when they will be added.
Scope of Work:
Define the deliverables (e.g., videos, designs, photos) and what is included in the service.
Mention that no changes will be made without written consent, either physically or via email.
Include a note on images or assets from external sources (e.g., stock images) being used for sketching or drafts only, unless permission is granted.
Client Responsibilities:
Specify that the client is responsible for providing accurate text, data, and content for designs.
State that the client is liable for spelling and grammar accuracy.
Revisions and Additional Charges:
Detail the number of revisions included (e.g., two revisions), and the additional fees (e.g., 10% fee for each further revision).
Mention that special requirements (e.g., custom photography, illustrations, or effects) may incur extra charges.
Copyright and Permissions:
Clarify that only images the client has permission to use will be included.
Emphasize that images or content taken without proper authorization will not be used.
Payment Flexibility and Discounts:
Offer information on payment methods (e.g., cash) and discounts for multiple product orders.
Cancellation and Refund Policy:
State that refunds are only available within 24 hours of payment.
Detail the cancellation policy, including any voucher or credit offered if the client cancels after the initial 24-hour period (e.g., 50% of the amount as a voucher for future services).
These terms help protect both you and your clients by clearly outlining expectations, responsibilities, and processes for your services.

For more information on how to create a privacy policy, please refer to this support article.

The explanations and information provided herein are for general understanding. It is recommended to seek legal advice to ensure the creation of our Terms & Conditions aligns with legal requirements.